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| The most unique offering in our
product and service portfolio is the “OTSCOM CALL CENTER FRANCHISE”.
We have identified a market demand to have all of the solutions made available as
One Total Solution. Otscom has done so and branded it the "Call Center Franchise"
solution.
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| A Brief Introduction - Otscom Call Center Franchise
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| The term franchise comes from
the French verb, franchir, meaning to free. It literally means a freedom of some
burden or restriction. In modern commerce it has come to mean the right or
privilege to conduct business under someone else’s proprietary name and style.
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| Our solution will provide
potential franchisees with a turnkey call center offering. All of the franchisees
will also benefit from the purchasing power of Otscom.
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| Some key advantages of
clients buying our call center franchise solution are know-how, volume discounts,
name recognition, advertising, exclusive territory and much more. The initial
investment for a start-up call center will be the investment in facilities,
franchise fees, other start-up costs, advertising fees and royalties.
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| The immediate and exciting
opportunities for the call center franchise service offering derived from various
market trends and business needs, a few of which are mentioned below:
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- Many organizations recognize the value of a call center solution,
however most find it very difficult to incorporate the required investment
in time and resources into such an initiative. Furthermore, most organizations
cannot effectively support an ongoing call center operation and post-implementation
without jeopardizing the focus and management of their core business.
This generates the opportunity to purchase a turnkey solution and associated value
added services, including the on going management. We believe that this solution is
the enabler for small to medium sized organizations to incorporate a call center
solution into their strategic plans. This in turn, results in a significantly new
market segment with huge opportunity.
- To support and promote economic development in under developed regions, the
government of Canada is providing government subsidy and support to encourage call
center startup businesses.
In order to provide our VOA services and showcase to our customers the many options
we deliver in implementing a world class call center we need to build a state of
the are facility. Our plan is to build the first call center in Toronto downtown.
Which will not only provide the necessary infrastructure and resources for the
initial launch of services in May 2000, but also act as a Demo facility for
customers to visit and see how a Call Center operates. Customers will also get an
appreciation of every thing that come together in delivering a call center solution.
This will assist our customers’ decision-making process, as they will have all the
facts and numbers on the franchise.
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| Global
Call Centers Virtual
Office Agent |
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