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| Two levels of installation services are available to Otscom customers:
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(1). Basic Product Installation and
(2). Turn-Key Product Installation.
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| 1. Basic Product Installation
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| To assist customers with the
initial set-up of LAN/WAN products, Otscom offers Basic Product
Installation services for all Cisco, Mitel, Nortel, Cabletron, IBM, NEC, Dell and
many other products throughout the U.S. and Canada.
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| Basic installation services are
available 8x5, Monday through Friday in all serviceable areas. Service outside of
those hours is available at an additional fee.
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| Prior to the arrival of the Otscom
field engineer for basic product installation, the customer will be responsible for
ordering, installing, and provisioning power and phone lines.
Additionally, the customer will need to supply SPIDs, phone numbers, IP addresses,
and any information required for correct and complete installation.
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| Through our Basic Installation
Services, Otscom will provide services in the following three areas:
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Setup
- Unpack equipment
- Conduct physical inspection
- Physically place product
- Plug in modular system components
- Connect cables, including phone line(s)
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Configuration
- Power-up product
- Load licensing software, if required
- Configure hardware, as required
- Configure software for network recognition
- Configure software for customer application
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Verification
- Run diagnostics, when applicable
- Verify phone line
- Verify correct product operation
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The following additional installation services are available on a time and materials basis:
- Install CSUs/DSUs, NIC cards, hubs, etc.
- Install network management software
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| 2. Turn-Key Product Installation.
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| For those customers seeking
end-to-end installation of their products, Otscom offers Turn-Key Product
Installation. In addition to handling the basic installation, Turn-Key Product
Installation services provides complete handling of all ISDN requirements,
including installation scheduling, line provisioning, and coordination of all
installation activities. The service is available only for authorized products
in the U.S and Canada.
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| Turn-Key Product Installation
services are available 8x5, Monday through Friday in all serviceable areas.
Service outside of those hours is available at an additional fee.
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| Through the Turn-Key Product
Installation services, Otscom provides assistance in the following three areas:
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Otscom Installation Project Management
- Provide single-point-of-contact, 800# for all installation activities
- Coordinate all line and equipment installation requests, as well as track and report status
- Log and track all installation activity from receipt of request through completion
- Provide periodic installation activity status
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Otscom Line Order Management
- Provide Engineering Loop Qualification (to the jack) at the installation address
- Notify end user of loop installation fees and monthly rate information as provided by the Telco
- Place ISDN order with Telco (properly provisioned)
- Schedule installation with Telco
- Coordinate installation of ISDN loop and installation or associated ISDN product
- Notify end user and customer project manager of installation dates and times
- Provide all required documentation to ISDN product installers
- Provide 30-day ISDN hotline for assistance with any installation-related provisioning issues that arise
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Otscom Product Installation
- Unpack the ISDN product
- Assemble and connect all power cords and associated cabling
- Configure ISDN product according to user-provided specifications
- Test ISDN product and ISDN service to confirm operating ISDN lines
- Troubleshoot ISDN line and coordinate vendors to resolution
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The following additional installation services are available on a time and materials basis:
- Install PC network hardware and components
- Install NIC (network interface cards) and/or hubs
- Load and configure PC software drivers, stacks, and applications
- Test PC functionality
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| Assistance on ISDN line problems after the initial 30 days is available at a per incident rate.
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Telecommunication
Ergonomics & Furniture
Equipment Procurement
LAN/WAN Cabling
Maintenance & Support
Network Management
Help Desk
ServGate
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