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| Industry Standard Voice and Data Cabling
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| Otscom uses Cat 5 (UTP 6) 4-pair
cabling, separate for voice and data, we will provision sufficient cabling to accommodate
growth. All cabling will be tested and certified to our maintenance and management
standards, including proper cable design. Following are the main areas considered in
our present design:
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- Voice and data cabling for all workstations.
- Voice and data cabling to the support staff & management offices.
- Voice and data cabling to lab, training area and conference facilities.
- Computer/telecommunication closet cabling for voice and data
- Computer room cabling
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| Numerous hardware and components
must be properly integrated to provide the full functionality required for a call
center. Our technical consulting staff will work with the customer team to ensure
applications are up and running on the various desktop and servers, as and when
required.
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| As the environment is critical
to the housing of many of the hardware components our technical consulting team will
provide the appropriate specifications for a facility (room) to install this equipment.
On a going forward basis this will provide additional security knowing the equipment
will not fail due to over heating or improper electrical supply.
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| Changing technologies often require major
capital investment on our customer’s part for those who choose to purchase and manage
their equipment themselves. We are giving our customers the opportunity to use
state-of-the-art technology without the major capital investment.
Our solution will provide the customer call center with the required software and
hardware components to start-up and grow their business into the future.
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| Otscom provides complete LAN/WAN solutions and support services.
Our network engineers have the requisite certifications, years of experience
and are trained in the latest hardware and software tools to ensure they are
most current and effective in delivering on the day to day projects.
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Our Expertise
- Analysis and Design
- Design structured cabling systems
- RFP evaluations
- Inspection of communication systems
- Implementation and Administration
- Backbone cabling ( Cat 3, Cat 5 fibre)
- Horizontal cabling ( Cat 3, Cat 5, Cat 5E, Level 6, Level 7 fibre)
- Maintenance and Support
- 24 hours a day, 7 days a week
- System Migration and Software License Management
- Help Desk Support
- 24 hours a day, 7 days a week
- Disaster Planning, Back up and Recovery
- 24x7x365 Operations Support
- Troubleshooting
- Penta-scanner
- Omni scanner
- Optical link loss (fibre)
- OTDR (fibre)
- User-Support and Training
- Network Security Planning and Implementation
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Telecommunication
Ergonomics & Furniture
Installation
Equipment Procurement
Maintenance & Support
Network Management
Help Desk
ServGate
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