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| Managing a complex network is more
than just managing cables and computers. It requires experienced people, sophisticated technology
and sound management principles to ensure that your network investment does in fact
provide shareholder value and that it enables the achievement of business objectives.
We at Otscom take pride in utilizing all this expertise for your convenience, enhanced
security and smooth business operations.
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| In order to meet the challenges
and rapid response requirements, we have established a worldwide network of
professionals with expertise in all aspects of network operations. Not many providers
have the global presence and infrastructure to offer consistent support in as many
points of presence around the world. Independent of your business location, Otscom
has the ability to deliver design, implementation and the management of network
architectures seamlessly, 7 days a week & 24 hours a day.
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| Our service capabilities include
network monitoring, event detection and isolation, notification of faults and probable
cause, status / management reporting on a monthly basis, event management, management
of moves, adds and changes, address management, configuration management, management of
customer performance objectives, and traffic measurement and analysis.
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| Description of Services:
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| Otscom Fault Management
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| Otscom provides 7 x 24
monitoring of servers, local area network segments, wide area network links, and
network infrastructure devices. This service is delivered via a robust set of network
engineers, processes, tools and utilities, used to manage networks for out-of-tolerance
activity and other events, which could potentially cause outages.
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| Fault Management detects,
isolates, and communicates errant network behavior, and reports related information
to the customer:
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- Proactive monitoring of the network
- Reacting to and analyzing fault conditions, initiating corrective response, and managing faults to problem resolution, including repair dispatch and vendor coordination
- Setting predetermined thresholds and alarm rates to identify unacceptable network conditions, including the triggering and issuing of alarms when faults occur or thresholds are reached
- Ticket system management, problem escalation, and reporting
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| Otscom Performance Management
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| Performance Management involves the
tracking and selective metering of a device or network’s performance in order to measure
its ability to handle the workload placed upon it. It also includes the planning of future
upgrades, which may be necessary to address any performance or capacity concerns
detected. Services include:
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- Establishing performance baseline
- Providing root cause analysis of performance degradation
- Monitoring routers and servers to measure disk utilization, processing
- Configuration
- Tracking performance & workload against baseline
- Identifying the need for increased capacity and recommending the correct course of action
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| Otscom Configuration Management
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| The goal of configuration management
is to keep the network, servers, system components, and user profiles current and
documented, and to help our customers manage their networks over time. This includes
having an inventory of network devices and their location, network address, network ID,
and contact information. As networks and configurations change, these services maintain
up-to-date information regarding the location and specifications of each network device,
along with the overall network topology.
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| The areas of configuration
management can be further broken down into the following components:
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- Change Management
- Device Management
- Configuration Modification
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| Otscom Security Management
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| These services help customers
secure the network against unwanted users to ensure the integrity of confidential
information or the ongoing availability of the network. Security management services
monitor network usage to identify and repel unauthorized users and alert network
administrators to any threats to the network operation, whether those users initiate
access from inside or outside the company. In addition, automated tools perform
periodic virus scans of system resources.
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| Otscom Accounting Management
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| Accounting Management tracks
usage of network and system resources by users by identifying costs and charge back
policies, validating processing of bills from third-party vendors, issuing customer
bills, and creating/maintaining an asset management database to support the
company’s accounting process.
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| Otscom Management Reports
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| Monthly-customized reports based on
data collected from surveillance to meet customer requirements. Report distribution via
printed form, electronic form or Internet.
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- Address Tracking
- System Availability
- Capacity Utilisation
- Performance Utilisation
- Mean-Time-Between-Failures (MTBF)
- Mean-Time-To-Repair
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Telecommunication
Ergonomics & Furniture
Installation
Equipment Procurement
LAN/WAN Cabling
Help Desk
Maintenance & Support
ServGate
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